Vendor Essentials
Everything you need to sell with confidence
Welcome to the Cosy Cookie food artisan community! To keep our platform running beautifully and to give every customer a wonderful experience, here are the essential facts and daily rules you need to know.
£0To set up shop
£1.99 + 5%Per sale only
Upto 48 hoursFlexible dispatch
Your vendor responsibilities
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- Affordable fees. Setting up your shop is free with zero listing fees. We only charge a competitive £1.99 + 5% of the total order value when you make a sale.
- Populate your storefront. It's your responsibility to set up your shop and add all of your products.
- Pricing accuracy. Make sure all product pricing and delivery costs are completely accurate before listing items for sale.
- Valid documents only. All council registrations and food hygiene permits must be fully valid. Upload clear copies — not original hard copies.
- Active bank account. Keep your linked account active at all times to avoid delays with identity checks or payout processing.
- Flexible dispatch. Vendors must dispatch all orders within 48 hours, in accordance with the specific requirements of the products sold.
- 72-hour cancellation window. Orders not dispatched within 72 hours will be automatically cancelled.
- Payment fee liability. Vendors remain liable for all non-refundable Stripe and payment gateway fees upon cancellation.
- Order notifications. Routinely check your inbox — including spam and junk folders — for automated order updates so you never miss a sale or dispatch deadline. If you have registered a valid WhatsApp number, you may also receive order notifications via WhatsApp.
- Strict adherence. Follow all official UK rules on hygienic food handling and commercial preparation.
- Allergen & ingredient transparency. Every listing must include full ingredient disclosures, clearly highlighting all allergens to protect customers.
- Damage prevention. Pack items carefully with proper void-fill and sturdy boxes to avoid shipping damage.
- Preserve freshness. Your packaging must keep food from spoiling or going bad in transit through the post.
- See our full packaging & shipping guide for step-by-step advice.
- Vendor support. Our team is here to help with your shop, listings, and orders — just get in touch.
- Guides & tips. Explore our vendor guides for advice on packaging, listings and growing your shop.
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Ready to get started?
Jump straight to the pages you need to open your shop and manage your account.
Let's support each other and work together
Cosy Cookie is built on a foundation of community spirit and mutual respect. We're here to champion independent British food talent, help your business thrive, and keep a kind, supportive environment for every food artisan on the platform.
