From their kitchen, to your door.
Cosy Cookie brings together independent food artisans from every corner of the UK. Here's how your order gets from a small-batch kitchen to your table - freshly made and carefully packed.
How delivery works
Place your order
Choose your treats and check out securely. Your payment is held safely until delivery.
The food artisan prepares it
Your order is freshly made in small batches and dispatched within 48 hours.
On its way to you
Sent by Royal Mail or a trusted courier, with tracking so you know when to expect it.
Enjoy at home
Unwrap and enjoy. Confirm delivery to release payment to the food artisan.
Your delivery options
48 hours to dispatch
Every order is dispatched within 48 hours or automatically cancelled and fully refunded.
UK-wide delivery
Delivered anywhere in mainland UK, straight from independent food artisans.
Protected payment
Your payment is only released once you confirm your order has arrived.
Delivery Questions
Once your order is dispatched, you will receive tracking details by email so you can follow its journey.
If your expected delivery date has passed, first check the tracking link and your spam folder. If you still can't locate it, message the food artisan directly through Cosy Cookie and if it can't be resolved, our support team is here to help.
All food artisans are required to dispatch orders within 48 hours of purchase.
If a food artisan can't dispatch within this window, the order is automatically cancelled and you receive a full refund, so you are never left waiting.
We deliver across mainland UK. Delivery options and any postcode-specific charges are shown at checkout before you pay.
Some remote areas and the Scottish Highlands & Islands may have longer times or different rates, depending on the food artisan's chosen courier.
Not always. Because each item is freshly made by an independent food artisan, express and next-day options depend on that food artisan and your location.
Where it's offered, you'll see the faster option at checkout.
Most orders are sent by standard post and don't require a signature. Some couriers may ask for one on higher-value parcels.
If you won't be in, you can usually leave delivery instructions with the courier using your tracking link.
As most products are freshly made food, they are generally exempt from standard change-of-mind returns for food-safety reasons.
If something arrives damaged, incorrect, or not as described, contact the food artisan straight away and our team if it isn't resolved. Please see our Shipping & Delivery Policy for full details.
